One Year Later—How We’re Changing to Better Serve You

Faye Snodgress is executive director of Kappa Delta Pi.

Faye_S_7-1-14Last April, I shared information about the results of a membership needs assessment and stated that I would keep you posted on our progress in moving the Society forward based on what we learned.

Since the start of the 2014-2015 academic year, much of our effort has been focused on providing a more consistent chapter experience for collegiate members by:

  • Providing common expectations for all chapters,
  • Implementing new training for chapter officers, and
  • Increasing the amount of resources and support provided to our chapters by Headquarters staff.

Our efforts seem to be making a positive impact. As of the end of December, the number of initiates has increased 7% and there has been a steady increase in the number of graduate students. As an indication of increased chapter engagement, 14 chapters have volunteered to host regional iLEAD conferences this semester.

Building off the finding that we needed to find ways to better inform members about the benefits, services, and events available to them, we increased our use of social media and targeted mailings. In September, we launched an entirely new website with improved navigation and streamlined information. Member input was used throughout the development of the new site.

To address the challenges of transitioning into the classroom, a New Teacher Community was established in KDP Global, with 14 expert teachers serving as online mentors.

While we are pleased with our progress, our work is not done. We continue to assess what we do and how it aligns with the professional needs of KDP members. As you can see, we take our responsibility for serving and supporting you very seriously. We rely on your input to guide our efforts. If you have any suggestions or ideas, I would love to hear from you! You can contact me at faye@kdp.org.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s